Overview
Thank you for using boyinthai.com. This Refund Policy explains when a refund may be available, when it is not available, how to submit a request, and how long review and processing may take. Please review this policy before purchasing any paid products, plans, or subscription services offered by us.
Refund Eligibility
You may be eligible for a refund in limited situations, including:
- Duplicate charges caused by a payment or billing error.
- Unauthorized transactions that we can verify.
- Technical issues that prevent core paid features from working, where the problem cannot be resolved within a reasonable period of time.
Non-Refundable Cases
Refunds are generally not available in the following cases:
- Credits, usage quotas, or digital services that have already been used, consumed, or delivered.
- Dissatisfaction with subjective results where the service itself is functioning normally.
- Billing periods that have already started, unless local law requires otherwise.
- Renewal charges where auto-renewal was not canceled before the next billing date.
- Account suspension or restrictions related to violations of our terms, rules, or policies.
Request Window
Please submit your refund request within 7 days of the charge date. Requests submitted after that period may be declined unless a longer period is required by applicable law.
How to Request a Refund
To request a refund, please email [email protected] and include:
- Your account email address.
- Your order ID or transaction ID.
- The payment date and amount charged.
- A clear explanation of the issue and the reason for your refund request.
- Any relevant screenshots or supporting evidence, if available.
Review and Processing Time
We generally review refund requests and respond within 3 to 7 business days. If a refund is approved, it will be returned to the original payment method. The final posting time depends on your bank, card issuer, or payment provider.
Chargebacks and Payment Disputes
If you file a chargeback or payment dispute before contacting us, we may temporarily restrict the related account while the matter is being reviewed. For the fastest resolution, please contact [email protected] first.
Regional Consumer Rights
Nothing in this Refund Policy limits any statutory rights you may have under applicable consumer protection laws. If local law grants you additional refund rights, we will comply with those legal requirements.
Policy Updates
We may update this Refund Policy from time to time. Any changes become effective when they are posted on this page. Continued use of our services after an update means you accept the revised policy.
Contact Us
If you have any questions about this Refund Policy, please contact us at [email protected].